TownePlace Suites by Marriott Bloomington
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Fakta pantas
Daftar masuk dari | 15:00 |
|---|---|
Daftar keluar selewat-lewatnya pada | 12:00 |
Sarapan | Sarapan tersedia |
Haiwan peliharaan | Haiwan peliharaan dibenarkan dengan caj tambahan |
Kanak-kanak | Kanak-kanak dialu-alukan di hotel ini |
Kemudahan
Wi-Fi
Tempat letak kereta
Penyaman udara
Kolam renang
Pusat kecergasan
Meja depan 24 jam
Maklumat lanjut mengenai TownePlace Suites by Marriott Bloomington
TownePlace Suites by Marriott Bloomington
Terletak di Bloomington, 4.6km dari Universiti Indiana, TownePlace Suites by Marriott Bloomington menawarkan penginapan dengan kolam renang luaran bermusim, tempat parking peribadi percuma, pusat kecergasan dan lounge berkongsi.
Penarafan dan ulasan
Kebersihan4.4
Lokasi4.4
Perkhidmatan4.5
Bilik4.3
Nilai4.2
Kualiti tidur4.3
Ulasan pengembara
Tapis mengikut
Isih mengikut
Disebut oleh pengembara
Komen: 11 Okt 2024
Telah menginap pada: Okt 2024
Tam Reynolds did an excellent job assisting us on our visit. We had several issues that Tam helped resolve quickly. She was great to work with and provided great customer service.
Pelancong berkeluarga
Komen: 10 Mac 2025
The Grotty Hotel
Run as fast and as far away from this hotel as possible. My family and I just spent three nights here (March 6th-9th) while touring Indiana University, and it is, by far, the WORST hotel we've stayed in as a family, ever. For the record, my husband is a Marriott Bonvoy member, and we've stayed in every type of Marriott out there, big and small, for over ten years and 95% of the time the experiences are great. This is a hotel Marriott should be ashamed to attach their name to.
Where do I begin? First, the carpet on the stairwells is absolutely filthy and hasn't seen a vaccum in weeks or maybe months. The laundry room had the same two used dental flossers on the ground in front of the washers two days in a row--revolting. The couch and chair in our room were beyond ratty and worn and one seat cushion had a hole in it.
Worst of all, however, was that at Thursday's check-in, we requested our room to be cleaned on Friday and preferably Saturday, as a large family was staying in it (and paid over $1200 for the three-night stay--gotta love the price gouging for the IU-Ohio State game and Kelley Direct Admit weekend!). We walked into our room on both Friday and Saturday afternoons to find it exactly as we had left it. Three different people at the front desk told us that the rooms would be cleaned, including the last instance where my husband specifically asked a brown-haired gentleman at the desk on Saturday morning. My husband and I watched him add our last name and room number to the cleaning list on a Post-it, except it never happened. We learned later that he had informed another front desk employee that our room, in fact, wouldn’t be cleaned, but he never bothered to tell us. By the time we checked out, we had two overflowing trash cans and a sink full of dirty dishes...it was absolutely gross.
We had to ask for fresh sheets, towels, toilet paper...I mean, it was really a terrible experience. With multiple teen boys and two adults over three nights, the trash needed to be cleaned out and the toilet paper needed replacing.
Sadly, we used a Marriott e-gift card my husband's company gifted to us at Christmas. I couldn't be sorrier to have used these funds for Townplace Suites.
I believe I saw the GM's name on a placard at the front desk--Tim Parks, maybe? Whoever it is, please know that the brief highlights of the stay were Anna, who checked us in, and the kind woman who served breakfast each day. Besides this, Marriott desperately needs to review this particular hotel as it needs a massive gut and reno and a professional cleaning crew outsourced daily. There is no excuse for charging a family over $350 a night with zero room/cleaning service. We are normal guests who do not ask for the moon when we stay in a hotel, especially when we know we just need a place to lay our heads at night and have access to the basics.
For future guests, please check around the area before you stay here. While the hotel is very convenient, with restaurants in spitting distance and IU less than three miles away, this place is grotty, run-down, and poorly managed, with little attention to any detail for the most basic customer service.
Where do I begin? First, the carpet on the stairwells is absolutely filthy and hasn't seen a vaccum in weeks or maybe months. The laundry room had the same two used dental flossers on the ground in front of the washers two days in a row--revolting. The couch and chair in our room were beyond ratty and worn and one seat cushion had a hole in it.
Worst of all, however, was that at Thursday's check-in, we requested our room to be cleaned on Friday and preferably Saturday, as a large family was staying in it (and paid over $1200 for the three-night stay--gotta love the price gouging for the IU-Ohio State game and Kelley Direct Admit weekend!). We walked into our room on both Friday and Saturday afternoons to find it exactly as we had left it. Three different people at the front desk told us that the rooms would be cleaned, including the last instance where my husband specifically asked a brown-haired gentleman at the desk on Saturday morning. My husband and I watched him add our last name and room number to the cleaning list on a Post-it, except it never happened. We learned later that he had informed another front desk employee that our room, in fact, wouldn’t be cleaned, but he never bothered to tell us. By the time we checked out, we had two overflowing trash cans and a sink full of dirty dishes...it was absolutely gross.
We had to ask for fresh sheets, towels, toilet paper...I mean, it was really a terrible experience. With multiple teen boys and two adults over three nights, the trash needed to be cleaned out and the toilet paper needed replacing.
Sadly, we used a Marriott e-gift card my husband's company gifted to us at Christmas. I couldn't be sorrier to have used these funds for Townplace Suites.
I believe I saw the GM's name on a placard at the front desk--Tim Parks, maybe? Whoever it is, please know that the brief highlights of the stay were Anna, who checked us in, and the kind woman who served breakfast each day. Besides this, Marriott desperately needs to review this particular hotel as it needs a massive gut and reno and a professional cleaning crew outsourced daily. There is no excuse for charging a family over $350 a night with zero room/cleaning service. We are normal guests who do not ask for the moon when we stay in a hotel, especially when we know we just need a place to lay our heads at night and have access to the basics.
For future guests, please check around the area before you stay here. While the hotel is very convenient, with restaurants in spitting distance and IU less than three miles away, this place is grotty, run-down, and poorly managed, with little attention to any detail for the most basic customer service.
Jawapan hotel
Komen: 12 Mac
DEBudlong, we appreciate the time you took to share your feedback and we're truly sorry to hear that your recent stay didn’t meet expectations. It appears there were multiple issues with housekeeping, room amenities, and overall upkeep. Your review has shed light on these issues which we take seriously. Please rest assured that we carry out regular maintenance checks and updates to our facility and cleanliness is normally one of our strong suits.
We're pleased to hear positive remarks about Anna and our breakfast service team member. We deeply value our guests' experience and comments like yours assist in improving the standards we strive for. They have been duly noted and we hope to resolve them promptly and efficiently.
Thank you for choosing to stay with us and for passing along your concerns. We sincerely hope you will reconsider and give us another opportunity to better demonstrate the typical guest experience that we're known for.
We're pleased to hear positive remarks about Anna and our breakfast service team member. We deeply value our guests' experience and comments like yours assist in improving the standards we strive for. They have been duly noted and we hope to resolve them promptly and efficiently.
Thank you for choosing to stay with us and for passing along your concerns. We sincerely hope you will reconsider and give us another opportunity to better demonstrate the typical guest experience that we're known for.
Komen: 13 Dis 2024
Telah menginap pada: Dis 2024
-Spiders in room
-Lamp didn’t work
-Side door didn’t work, had to walk all the way around the front to leave/enter
-AC is unit was extremely loud
-Lamp didn’t work
-Side door didn’t work, had to walk all the way around the front to leave/enter
-AC is unit was extremely loud
Komen: 30 Ogo 2024
Telah menginap pada: Ogo 2024
The hotel is in desperate need of updates. Floors, both carpet and laminate were filthy. The air conditioner was so loud you could not sleep. I had to ask for anything I needed, including cleaning the room. We stayed a month and they only came around twice to see what we needed. They had two fire drills, which we were not notified prior, which scared my doggie terribly. The pool was not open at all, due to “a crack in the concrete”. There is nowhere to sit outside. The landscaping is deplorable. The side door was left unlocked the entire time so anyone could walk in. The breakfast was rarely ready on time. They charged us $300 for my small dog to stay, which they did not have to clean up after inside or out. There is no refund for a reason, once we got here and saw the unacceptable state of this hotel, it was too late to leave. I would not recommend this hotel to anyone, human or animal.
Komen: 2 Ogo 2024
Telah menginap pada: Jul 2024
We stayed 7 days and never got the room cleaned, even though there was supposed to be housekeeping every other day. We asked twice to have the room cleaned and to get fresh towels: once the trash was dumped and we got towels, but the second time we were told no - we did get towels but were given a trash bag and told where to put our trash. I never imagined staying 7 days in a hotel and never getting fresh sheets or having the room cleaned. First and last time staying here.
Lokasi sangat bagus
105 S Franklin Rd, Bloomington, 47404, Amerika Syarikat|0.42km dari Bed Bath & Beyond
10 aktiviti untuk dilakukandalam 1.84 km
0.43km
2.92km
2.89km
Lapangan terbangdalam 4.96 km
4.96km
Daftar masuk dan daftar keluar
Daftar masuk dari:
15:00
Daftar keluar sebelum:
12:00
Untuk makluman anda
Kanak-kanak dialu-alukan di hotel ini
3 tahun ke atas
Percuma
2 tahun ke bawah
Percuma
Haiwan peliharaan dibenarkan dengan caj tambahan
Sarapan tersedia
Menu sarapan
Bufet
Pilihan sarapan
Sarapan barat
Harga sarapan
Sila hubungi hotel untuk maklumat harga
Tetamu mesti memberikan kad kredit sendiri yang sepadan dengan nama tempahan semasa mendaftar masuk. Pihak hotel akan membuat pra-kebenaran kad anda dan pra-kebenaran akan dikeluarkan jika tiada caj tambahan atau kerosakan pada bilik semasa daftar keluar. Sesetengah hotel dan jenis bilik mempunyai polisi khas, sila semak dengan pihak hotel untuk mendapatkan maklumat lanjut.
Hotel ini menerima kaedah bayaran berikut:
Cash
TownePlace Suites by Marriott Bloomington: Soalan Lazim
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