曼特拉波特西酒店
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酒店简况
最早入住时间 | 14:00 |
|---|---|
最晚退房时间 | 10:00 |
早餐 | 供应早餐 |
宠物 | 不得携带宠物。 |
儿童 | 该酒店可接待儿童入住 |
设施
Wi-Fi
停车
空调
机场巴士
游泳池
健身中心
进一步了解曼特拉波特西酒店
曼特拉波特西酒店
坐落于道格拉斯港北的曼特拉波特西酒店(Mantra PortSea)，会让您在道格拉斯港拥有别样的体验，开展一段难忘的旅行。旅客们会发现Eclipse FNQ Charters、Port Douglas Tennis Club和四英里海滩距离酒店都不远。酒店占尽地理之宜，Scuba IQ、Sunbird Spa和Mirage Country Club离此都很近。酒店对客房的装饰十分考究，每间设施齐全的客房都配备有房内保险箱和空调。除此之外，配备有吹风机的浴室是您消除一天疲劳的好地方。住客既能在 室外游泳池挥洒汗水，也可以在SPA放松身心。免费停车场会对入住酒店的客人开放。
评分和评价
清洁度4.0
地点4.0
服务4.0
客房3.5
性价比4.0
睡眠质量4.0
旅客评价
筛选条件
排序依据
旅客推荐
团体旅客
评价日期：2020年3月16日
入住日期：2020年3月
很棒的公寓！
我们喜欢这个酒店，因为它给了我们自由随心所欲！无需弹出请勿打扰房间的门！一个美好的公寓，可爱又宽敞。神话般的按摩浴缸！真的很宽敞的阳台。位置非常适合步行到海滩，而且天气晴朗。下雨时，我们得到了很有价值的班车。接待人员非常有帮助，我会再留在这儿！
酒店回复
评价日期：3月30日
Hello there,
We thank you very much for giving us a perfect score! That makes us smile :)
How great is the jacuzzi?? Especially with lots of bubbles (secret bubble recipe: a little squeeze of body wash mixed with a little squeeze of shampoo!).
So glad the shuttle buss kept you dry, and our staff made you happy.
Please come back and visit us anytime!
Kind Regards,
Emily M,
FRONT OFFICE
We thank you very much for giving us a perfect score! That makes us smile :)
How great is the jacuzzi?? Especially with lots of bubbles (secret bubble recipe: a little squeeze of body wash mixed with a little squeeze of shampoo!).
So glad the shuttle buss kept you dry, and our staff made you happy.
Please come back and visit us anytime!
Kind Regards,
Emily M,
FRONT OFFICE
其他
评价日期：2020年3月17日
入住日期：2020年3月
刚刚好。
进入门厅的那一刻，您就会迎来友好的微笑。办理入住手续既方便又快捷。房间很干净现代，床很舒服。早餐很令人满意，自动煎饼机是AH--MAZ--ZING。地下停车场非常方便。游泳池很漂亮，泻湖酒吧很棒，特别是在欢乐时光。在前台预订的旅行非常简单，退房很快。喜欢这个度假胜地，一定会回来的。
酒店回复
评价日期：3月30日
Hello there lovely,
You are too kind! We are blushing.
We agree - Pancake machines are one of the best inventions EVER. Hopefully someone invents a French Toast machine pretty soon :) So glad you enjoyed it!
We can't wait to have you back for some more pancakes and cocktails!
Kind Regards,
Emily M,
FRONT OFFICE
You are too kind! We are blushing.
We agree - Pancake machines are one of the best inventions EVER. Hopefully someone invents a French Toast machine pretty soon :) So glad you enjoyed it!
We can't wait to have you back for some more pancakes and cocktails!
Kind Regards,
Emily M,
FRONT OFFICE
情侣
评价日期：2024年11月18日
入住日期：2024年11月
Mantra PortSea was a letdown
We checked into our room for a birthday weekend and it was a severe letdown. The room hadn’t been maintained well, stains on couch and bed and damage to the walls, doors and bed frame. Room hadn’t even been cleaned properly, there a pad wrapper from the person before us. Food crumbs and sand on the couch when we arrived. Clothes horse was rusty. We requested a room change and that came at an extra cost.
The bar fridge was filled with ice and leaking out onto the tiles. Room claimed kitchenette but there wasn’t even any cutlery or crockery for us to have breakfast. Bar closed on Sundays.
We had a free breakfast voucher sent from All Accor to use at any of their locations. Staff said we could use the voucher but we were charged for breakfast upon checkout. Staff said they couldn’t deduct the voucher off our bill. Extremely disappointing considering the price we paid. No point being an All Accor member if one “free” nights accomodation in a rundown hotel is all you get. Won’t be going back
The bar fridge was filled with ice and leaking out onto the tiles. Room claimed kitchenette but there wasn’t even any cutlery or crockery for us to have breakfast. Bar closed on Sundays.
We had a free breakfast voucher sent from All Accor to use at any of their locations. Staff said we could use the voucher but we were charged for breakfast upon checkout. Staff said they couldn’t deduct the voucher off our bill. Extremely disappointing considering the price we paid. No point being an All Accor member if one “free” nights accomodation in a rundown hotel is all you get. Won’t be going back
酒店回复
评价日期：11月18日
Dear Laura,
Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas.
Please accept my sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests in particularly our loyalty members.
I have also shared your comments with our Housekeeping Manager to further understand where the lapses occurred that you mentioned. Rest assured this is not the norm.
With the Lagoon Pool Bar, as we have now entered the Low Season in Port Douglas we are operating on reduced times, and this information is displayed on our website. Unfortunately, it is not financially viable for us to operate normally during the Low Season when the property is tracking at such low occupancy. As an alternative though, guests have access to beverages through the Reception Lobby Shop so our valued guests can still enjoy a cold beverage when relaxing at the pool. Guests that wish to redeem their welcome drink can do so through Reception directly.
Laura, your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked.
Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us.
We look forward to welcoming you back in the future where I have no doubt your next experience will be greatly improved.
Kind Regards,
Paul Cahill
General Manager
Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas.
Please accept my sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests in particularly our loyalty members.
I have also shared your comments with our Housekeeping Manager to further understand where the lapses occurred that you mentioned. Rest assured this is not the norm.
With the Lagoon Pool Bar, as we have now entered the Low Season in Port Douglas we are operating on reduced times, and this information is displayed on our website. Unfortunately, it is not financially viable for us to operate normally during the Low Season when the property is tracking at such low occupancy. As an alternative though, guests have access to beverages through the Reception Lobby Shop so our valued guests can still enjoy a cold beverage when relaxing at the pool. Guests that wish to redeem their welcome drink can do so through Reception directly.
Laura, your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked.
Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us.
We look forward to welcoming you back in the future where I have no doubt your next experience will be greatly improved.
Kind Regards,
Paul Cahill
General Manager
情侣
评价日期：2024年12月18日
入住日期：2024年11月
A relaxing stay
Relaxing stay! Lovely hotel and brilliant facilities. We loved the stay and staff were really friendly. Excellent breakfast everyday and lots of room NY the pool. Location was ideal for short 15min walk into main town. Would thoroughly recommend the hotel and staff.
酒店回复
评价日期：12月19日
Dear Sighseer32437731824,
Thank you for sharing your feedback about your recent stay with us and we really appreciate you choosing Port Douglas as your destination of choice for your holiday.
We are delighted to read your comments and are so pleased that you had such a great stay experience at Mantra Portsea.
We look forward to the opportunity to welcome you again sometime in the future.
Best Wishes,
Paul Cahill
General Manager
Thank you for sharing your feedback about your recent stay with us and we really appreciate you choosing Port Douglas as your destination of choice for your holiday.
We are delighted to read your comments and are so pleased that you had such a great stay experience at Mantra Portsea.
We look forward to the opportunity to welcome you again sometime in the future.
Best Wishes,
Paul Cahill
General Manager
情侣
AU
评价日期：2025年3月15日
You get what you pay for - almost
Room was fine. Clean and basically appointed. you can tell the age but nothing terrible. The only observation of “dissatisfaction” was the clothes rail provided which was unusable due to the complete covering of rust. Couldn’t fit a sock on it without getting a rust stain.
Arrival was a welcoming experience by the lovely staff member checking us in., a true professional hospitality welcome. She had a hard task of letting us know that there were going to be pool repair works during our stay.
Wait, what? seriously?
Yes, and unfortunately there will be a lot of noise, drilling etc.
Now had theis information been declared up front at the time of booking, would we have still booked. Not a chance in Hell. How can businesses like this be so deceptive? The drilling was bad but did not ruin our stay. Enough said.
So, no housekeeping. We sort of knew this but to not have any room attention for a five night stay is a bit rich. Call it “eco” hospitality all you like, but at some point it is lacking a very basic service.
There is no restaurant. Yes we knew this but honestly this means you need to plan for all your meals aside from breakfast, away from the hotel. Be warned is all I am saying.
So to the only other point of contention for us. Coffee for breakfast. A basic essential in today’s world and no, INSTANT is not acceptable, coffee snob or not. The breakfast room coffee machine was broken down. There is a perfectly good machine at reception. So I explained to the receptionist that the breakfast room machine was broken and asked if we could have a couple of coffees from the reception machine. “Yes but you need to pay for it”. I calmly asked her if she had understood that I could only get get a cup of coffee with the broken down machine not providing an option, if I now paid for (at $6 for a small) one from reception. “yes, but I can discount it for you”.
All I can say is that this person has zero understanding of a very basic hospitality skill. Customer service. As it turned out the next day there was some one else on and before ai had even explained what happened the day before, they said, “no problem I’ll just make you one here”. That staff member DOES understand hospitality 101. Interestingly this person also explained the person on the day before was in fact the Front Office Manager. Holy Moses, so this is the sort of person training the next generation of hospitality workers for Accor?
Beyond all this, a good enough stay in an average facility but lacking in staff and attention. Low season probably having a lot to say in this.
Arrival was a welcoming experience by the lovely staff member checking us in., a true professional hospitality welcome. She had a hard task of letting us know that there were going to be pool repair works during our stay.
Wait, what? seriously?
Yes, and unfortunately there will be a lot of noise, drilling etc.
Now had theis information been declared up front at the time of booking, would we have still booked. Not a chance in Hell. How can businesses like this be so deceptive? The drilling was bad but did not ruin our stay. Enough said.
So, no housekeeping. We sort of knew this but to not have any room attention for a five night stay is a bit rich. Call it “eco” hospitality all you like, but at some point it is lacking a very basic service.
There is no restaurant. Yes we knew this but honestly this means you need to plan for all your meals aside from breakfast, away from the hotel. Be warned is all I am saying.
So to the only other point of contention for us. Coffee for breakfast. A basic essential in today’s world and no, INSTANT is not acceptable, coffee snob or not. The breakfast room coffee machine was broken down. There is a perfectly good machine at reception. So I explained to the receptionist that the breakfast room machine was broken and asked if we could have a couple of coffees from the reception machine. “Yes but you need to pay for it”. I calmly asked her if she had understood that I could only get get a cup of coffee with the broken down machine not providing an option, if I now paid for (at $6 for a small) one from reception. “yes, but I can discount it for you”.
All I can say is that this person has zero understanding of a very basic hospitality skill. Customer service. As it turned out the next day there was some one else on and before ai had even explained what happened the day before, they said, “no problem I’ll just make you one here”. That staff member DOES understand hospitality 101. Interestingly this person also explained the person on the day before was in fact the Front Office Manager. Holy Moses, so this is the sort of person training the next generation of hospitality workers for Accor?
Beyond all this, a good enough stay in an average facility but lacking in staff and attention. Low season probably having a lot to say in this.
好地段
76 Davidson Street, 道格拉斯港, 4877, 澳大利亚|距离道格拉斯港 0.65公里
10个好去处0.96 公里内
0.94公里
0.82公里
0.99公里
交通0.89 公里内
0.89公里
机场0.65 公里内
0.65公里
入住和退房
最早入住时间：
14:00
最晚退房时间：
10:00
实用资讯
该酒店可接待儿童入住
1岁及以下
儿童可加床（需加付AUD 10）。
儿童可加床（需加付AUD 40）。
不得携带宠物。
供应早餐
早餐菜单
自助餐
早餐选项
欧陆早餐
早餐价格
房价信息请详询酒店
Please note that accommodation is serviced once a week for long stay customer.
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